Privacy Policy

The Champion Energy Services, LLC, is a subsidiary of Calpine Corporation (“Champion”, “we”, “us”, or “our”). This Privacy Policy is intended to inform you of our practices regarding our collection, use, and sharing of information. This Privacy Policy also describes your choices with respect to the information we collect, use, and share.

WHAT INFORMATION WE COLLECT

We collect personal information about you for the purposes described in this Privacy Policy. Personal information is information about you that is linked to you as an individual, such as your name plus date of birth; postal address; email address; phone number; credit card number and expiration date; meter usage data as well as other non-public information that is associated with this data, such as household information (e.g., family size) (collectively, “Personal Information”).

Champion also collects certain technical information and this information is not considered Personal Information. This technical information does not identify you as an individual and may include information that has been anonymized, de-identified or aggregated. Examples of this technical information include unique device identifiers, web log information, such as the type and version of your web browser, operating system, pages visited, time of day, source IP address, ISP, randomly assigned unique identifiers in cookies, mobile device name, hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising, timestamp and other similar non-personal information as described in this Privacy Policy under “Data Collection Technologies Used,” below.

Additionally, when a customer contacts the Champion call center, a record of the phone call is also maintained, which includes the date, time of day, and caller ID information. The purpose of such monitoring and recording is for training, quality assurance purposes, and to review specific transaction requests.

HOW WE COLLECT INFORMATION

Champion collects Personal Information and technical information as follows:

During the customer enrollment process;
When you register and establish an account;
When you use our website, products or services;
When you voluntarily provide it to us or answer a survey or submit reviews to us, to our service providers or to third parties regarding our products or services;
When you contact us or communicate with us, including when you contact customer support or link to our social media accounts or handles;
When you sign up to receive emails or other communications;
When you enter a sweepstakes, contest, or promotion;
When you consent to receive email or text messages;
When you use our website or provide information through our website;
When you use our mobile apps or provide information through our mobile apps;
From publicly available sources and third parties; and/or
When we provide you products and services or during the promotion or sale of our products or services to you.

Please refer to our Terms of Service, which is incorporated into this Privacy Policy by reference, for more details about how we may collect and use your Personal Information in or in connection with our website.

DATA COLLECTION TECHNOLOGIES USED

We may use a number of data collection technologies on our website for to manage site functionality, for content delivery, to perform analytics, and to provide marketing and advertising.

Browser cookies are small pieces of data placed on your computer as you navigate websites with your browser. Browser cookies allow websites and various third-parties to distinguish your device from others by having the cookie consist of a unique identifier or other data. Cookies can have many uses, such as to target advertising as well as to enable website functionality and for security. If you choose to disable cookies, some areas of our website may not work properly.

Local shared objects (such as "Flash" cookies) are associated with non-browser software like Flash Player. Local shared objects can be used like cookies to distinguish your device from others but will not be deleted or blocked using browser cookie controls. You can visit adobe.com for guidance on how to delete and block Flash cookies.

HTML5 local storage is another way that browsers can distinguish your device from others as well as remember data that may be important for the functioning of the website. You should check your browser software for how to delete HTML5 local storage in your particular case.

Web beacons are image files that are used by third-party advertisers, analytics companies, and others. Web beacons are embedded in web pages you visit or in emails we send and cause your browser to share its IP address with the third-party source of the beacon, together with any cookies associated with that third-party. Web beacons can be used with or without cookies. Blocking cookies will not stop your IP address from being shared through the use of beacons.

Statistical or “State IDs” are generated by using certain enduring aspects of your browser or device, such as installed fonts and plug-ins, hardware type, OS type and version, battery state and charging, or how your browser renders certain text or graphics using the HTML5 “draw” functionality.

HOW WE USE YOUR INFORMATION

Personal Information collected by Champion is primarily used to enroll you as a customer and to provide you with products and services, including for account and billing purposes, customer communications, internal analysis, analytics and to better tailor our services and website, and offer you additional information about such products and services.

We may also use your Personal Information to:

Provide, maintain, develop and improve our website, products and services;
Analyze and track data in order to better understand the activity of our users and customers;
Respond to your requests for information or customer support;
Communicate with you about news, products, services, promotions and other information we think may be of interest to you;
Request your participation in surveys and reviews;
Investigate possible violations of, and enforce our contracts, including our Terms of Service and any terms associated with our website, products and services; and/or
Comply with our legal and regulatory obligations.

Information about you may be aggregated or anonymized and used to improve our services, measure and analyze your use of services and to help make our products, services and advertising more relevant to you.

Interest-Based Advertising: We use the information you provide to us, information we and our service providers collect about your use of our website, and information that our service providers collect from your use of other websites and services through tracking technologies described above, to assist us in delivering you relevant online ads about our services and products. We and our service providers may also supplement the information we collect with information obtained from other sources. For more information on how this type of advertising works, go to http://www.aboutads.info/principles. To opt-out of ads that are interest-based, please see “Your Choices and How to Contact Us With Questions About This Privacy Policy,” below.

HOW AND WHEN WE SHARE YOUR INFORMATION

We do not sell any of your Personal Information to any third party for any purpose, including for advertising or marketing purposes.

Sharing with Third Parties. We share the Personal Information you provide with service providers as needed to provide you with our products and services. Each of these parties are contractually required to keep the information confidential and are not permitted to use it in any way other than what is necessary to perform their work for Champion. We may also share information with credit bureaus and third parties to whom we assign your account for collection purposes. We may also share your Personal Information with third parties who may contact you to solicit your feedback on our products and services. You may decline to submit any reviews and feedback. By submitting any such feedback and reviews, you agree that the content you provide, including any Personal Information associated therewith, may be treated as public information and you authorize us to use and publically display such content. By using our products and services, you authorize Champion and consent to Champion sending communications (including emails, SMS and MMS messages) to you at any telephone number, email address, physical address, or other contact source that you provide.

Sharing for Advertising. We also share information with advertising networks, advertising exchanges, and website analytics companies, to provide you with interest-based advertising. When visitors come to our website, third parties may place cookies on your browsers for targeted advertising purposes.

Sharing with Affiliates. We share your Personal Information with our affiliates for the purposes described in this Policy. We require our affiliates to honor this Privacy Policy.

Compliance with Laws and Protection of Rights. We may be required to disclose your Personal Information if we believe in good faith that disclosure is necessary to (a) comply with laws or to respond to subpoenas or judicial orders or (b) to protect and defend our rights, or the rights or safety of third parties.

Acquisition, Sale, or Reorganization. If an acquisition, sale or reorganization of Champion occurs, new owner will be allowed to use the Personal Information collected by us as outlined in this policy and will likewise assume all of the rights and obligations regarding your Personal Information as described in this Privacy Policy.

CHILDREN'S PRIVACY

Champion believes that it is especially important to protect children's privacy online. The Champion websites are directed at an adult audience and we therefore do not knowingly collect personal information from children under the age of thirteen.

DATA SECURITY

We maintain reasonable administrative, technical and physical safeguards that are designed to protect against the loss, misuse, unauthorized access, or disclosure of your Personal Information. These measures may include regular review of our data collection and storage processes, data encryption, and security software on our networks and servers. Please be aware, however, that no data security measures can be completely effective. Consequently, you understand and agree that such steps do not guarantee that your Personal Information is invulnerable to all security breaches, and that Champion makes no warranty or representation nor can it ensure that use of any of your Personal Information is protected from viruses, security threats or other vulnerabilities. You transmit Personal Information to us at your own risk. As your account is protected by a password, we ask that you keep your password secure and do not share it with anyone else in order to provide maximum protection for your account and information you provide to us.We maintain administrative, technical and physical safeguards intended to protect against the loss, misuse, unauthorized access, or disclosure of your Personal Information.

SOCIAL NETWORKS

Our site may use social network “widgets” such as the Facebook “Like” button. These widgets allow you to interact with your social network while you are on our site. If you are a member of a social network, the social network may have, when you last visited the social network’s site, left cookies in your browser that personally identify you to the social network. If you have such cookies in your browser, your social network will be able to identify you when you visit a page that contains that social network’s widgets. If you have questions about your social network’s information or privacy practices, you should consult the social network’s privacy policy and online materials.

YOUR CHOICES AND HOW TO CONTACT US WITH QUESTIONS ABOUT THIS PRIVACY POLICY

Champion is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy. Please send us your questions or comments regarding our privacy practices by either sending us an email at support@championenergyservices.com or writing a letter to:

Champion Energy Services, LLC
Attn: Customer Privacy Department
1500 Rankin Rd., Suite 200
Houston, TX 77073

If you wish to correct your Personal Information, you may do so through your account settings or by contacting us at the above stated email or mailing address. If you wish to permanently delete your account, or request that we no longer use your Personal Information to provide you products or services, please contact us at the above stated email or mailing address. We will retain your Personal Information for as long as your account is active or as long as needed to provide you our products or services. We will retain and use your Personal Information after deletion only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Champion cannot guarantee that any information that remains in backup or archived media retained by our third-party web hosting service provider will be deleted in its entirety. Further, correction and deletion requests will be honored only to the extent required by law.

Email Marketing: You may opt-out of email marketing by selecting the opt-out option within the email. This opt-out option does not apply to emails sent for other reasons, such as to respond to your requests for service or information, or communicate with you regarding matters relative to your account.

Interest Based Ads: You may also visit Digital Advertising Alliance's Consumer Choices ( http://www.aboutads.info) to learn more about interest-based advertising or to opt-out of certain interest-based ads. Cookies must be enabled in your browser for the opt-out to work.

Do Not Track: Most browser software allows you to send a “Do Not Track” signal to the websites you visit. Sending the signal results in a “Do Not Track” “flag”—a 0 or a 1—to be transmitted to websites. The Internet Community as a whole has not settled on how websites should respond when they receive the Do Not Track flag. Accordingly, our site does not change how it operates when it receives the flag.

LINKS TO OTHER SITES

Some Champion web pages may contain links to third party websites. Champion is not responsible for the privacy practices or the content of such websites. We recommend you carefully read the privacy policies of each site you visit.

POLICY CHANGES

We may from time to time make changes to this Privacy Policy to reflect changes in legal or regulatory obligations or changes in the manner in which we handle Personal Information. We will post any revised version of this Privacy Policy on our website. Any changes will be effective on the effective date stated in the revised Policy. If there are significant changes we may provide more prominent notice or obtain your consent as required by law. By continuing to use our website, products or services, you confirm that you agree to the Privacy Policy as modified.

The English version of this Privacy Policy shall always prevail in case of conflicts between it and any translations of our Privacy Policy.