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Select from the categories below to find answers to frequently asked questions. If you can't find the answer you are looking for, email us at info@champion.energy.
In Texas, there used to be only one choice for electricity based on where you live. If you wanted electricity, you had to buy from the local utility. Everything changed in 2002, when a new state law broke apart the old monopolies and separated the delivery of electricity from the electricity itself. Now, in much of the state, one company reads the meters and maintains the poles and wires that deliver the electricity and many companies now compete to sell the electricity that runs over the poles and wires. As a result, Texas consumers benefit from competitive rates, more product options and greater service levels.
Contact us at info@championenergyservices.com, visit www.powertochoose.org or call 1.866.PWR.4.TEX.
Contacting your local transmission and distribution utility (TDU), also known as a transmission and distribution service provider (TDU) company, is the fastest way to get a response to an emergency or power outage situation because, regardless of which Retail Electric Provider you choose, your TDU is responsible for the maintenance and repair of the equipment designed to flow power to your service location. Please check your bill for the TDU that covers your area.
TDU Service Area Emergency Service:
Champion Energy Services, a Calpine company, is one of the largest and fastest-growing retail electricity providers (REPs) in the United States. Backed by Calpine, a Fortune 500 company and one of the cleanest power generators in the U.S., we currently serve residential, governmental, commercial and industrial customers in deregulated electric energy markets in Texas, Delaware, Illinois, Ohio, Pennsylvania, Maine, Maryland, Massachusetts, New Jersey, New York, Washington, D.C. and Connecticut (Docket No. 14-07-23).
Champion Energy maintains a very low cost structure, we actively manage our supply position, and we negotiate the purchase of wholesale power from electricity wholesalers at very reasonable prices. As such, Champion Energy can offer exceptionally competitive rates.
We are currently serving residential customers in Illinois and Texas, and commercial customers in Illinois, Maryland, New Jersey, New York, Ohio, Pennsylvania, Texas and Connecticut (Docket No. 14-07-23).
If you are interested in joining our team, please visit the careers section of our web site.
No. There will be no interruption of service when you switch to Champion Energy.
If your provider leaves the market for any reason, your service will be transferred to an alternative provider with no loss of service. The PUCT (Public Utility Commission of Texas) seeks to make the transition to and from the alternative provider as seamless as possible. Notification of any such change in provider status is automatically generated and forwarded to the customer so you can take action and choose a new provider.
When you switch to Champion Energy, we send an electronic notice through ERCOT to your former electricity provider. However, we suggest that you refer back to your current provider's Terms of Service to see if anything specific is required from you, including whether you are subject to an early termination fee.
Yes. Your local TDU will still deliver the electricity to your home or business and read your meter each month. Nothing changes at your home or business. Existing power lines and meters will stay in place and continue to be maintained by the TDU. The TDU simply sends us your meter readings so we know how to bill you for service.
Champion Energy does not charge any switching charges. The TDU may charge a fee if you request a particular day for your service to start or if you need expedited service. You will be informed of those charges if you request such service.
Yes. Champion Energy will perform a credit check to determine if a deposit is required. If you apply on-line and a deposit is required, we will notify you at the e-mail address or mailing address you provide during the enrollment process.
If you require a deposit at the end of the enrollment process, there are several ways for you to pay your deposit. You can pay online at the time of your enrollment or later using the link provided in your confirmation email. You can also:
For each of these forms of payment, please include the confirmation number referenced at the top of your enrollment confirmation. In order to guarantee that service starts on the date you selected, please call us at 877.653.5090 to avoid any delay in service.
You may be eligible to have the deposit requirement waived if you meet the following criteria:
Switching to Champion Energy is fast and easy. A standard switch is completed within 7 days. You can request a specific date for your switch to take place when you enroll through our website; the TDU does charge an administrative fee for that, although Champion Energy does not. The specific charge is presented to you when you select the date. You can also request same-day or next-day switch by contacting our customer care department, which also carries a fee from the TDU but without any additional fee from Champion Energy.
Please refer to the Electricity Facts Label (EFL) for your particular plan. The EFL can be seen under the ‘details’ option next to the product name on our website and includes the average rate at 500 kWh, 1,000 kWh and 2,000 kWh. The average cents per kWh at 1,000 includes all of the regular charges you receive each month averaged over 1,000 kWh of electricity usage. Your actual average cents per kWh will vary from the amounts listed on the EFL based on the amount of electricity you use each month.
The average cents per kWh rate includes the energy charge, transmission and distribution charges, PUC assessment (a tax charged to all customers, regardless of where you live) and any base charge, if applicable. Monthly service fees, if any, will be noted on your Terms of Service or Electricity Facts Label (EFL). The average rate does not include taxes that are based on where you live, such as city tax or gross receipts tax. The calculation of the “average cents per kWh” is regulated by the PUCT.
There are three types of residential product offers: fixed, index and variable. Champion Energy currently only offers fixed and variable service plans. New customers can choose from a variety of contract term lengths for fixed electricity plans. Under a fixed plan, the electricity rate does not change for the term of the contract, subject only to certain changes that could come from legal or regulatory changes. When your contract expires, your service continues on a Month-to-Month Variable Rate plan. Champion Energy's Month-to-Month Variable Rate Plan offers the flexibility of a monthly contract; however, the monthly price will change, but not by more than 30% each month. Rates are posted by the 30th of each month here.
If you choose one of our fixed-rate plans, the terms vary in duration, which are typically between 6 and 36 months. From time to time, we may also offer month-to-month plans.
When your contract expires, your service will not be terminated automatically. You have the choice to enter into another fixed-rate contract at current rates, or the account will go into month-to-month status with the current default rate, in accordance with your terms of service.
If you close your account with Champion Energy or switch to another electricity provider before your contract ends, you may be subject to an early termination fee, in accordance with your Electricity Facts Label (EFL). Please see your Terms of Service and EFL that you were provided at sign up for additional details. In Texas, these fees can range from $150 to $250.
Champion Energy makes it easy for consumers, like you, to make a positive difference for our environment, and we currently offer two 100% renewable energy plans: Green Energy-12 and Green Energy-24.
Call our customer care department at 877.653.5090.
Yes. Champion Energy offers residential customers an Average Billing Plan, which allows you to spread the amount due over the year in order to reduce dramatic fluctuations in your monthly amount due. Customers who are not delinquent in payment may enroll in the Average Billing Plan. Each month, Champion Energy will calculate your averaged monthly payment based on your contracted rate and terms, and your historical usage. Click here to learn more about the Average Billing option.
Sign up for e-bills by contacting us at 877.653.5090 or support@championenergyservices.com.
You can either pay in person, pay online, or pay by mail. For more information on payment options, see our page here.
If your payment does not post by the due date, a disconnection notice will be sent to you, and you will have 10 days to process payment before your account is subject to disconnection for non-payment.
There are several payment assistance agencies that may be able to help you. Click here for a full list.
We do not currently offer the ability to permanently change your payment due date. Please contact our Customer Care team if you need to make payment arrangements.
The changing of meter read dates is typically reserved for larger commercial users and is not allowed by residential customers.
Late, delinquent or past due balances will result in a late payment penalty equal to 5% of the month’s past due amount, less any charges for which you have already been assessed a late fee.
No. Cancellation of your online access does not turn off your electricity service. Please note that you will no longer be able to log into your account online to use the customer portal or mobile app.
Please call our customer care department at 877.653.5090. Some changes you can make in the customer portal or using the mobile app (e.g., update phone number, email, or billing address).
You can submit your request online using our cancel your service form or please call our customer care department at 877.653.5090 to see what options are available, like a transfer of service.
Please review our Privacy Policy for details on what we collect and how we use customer information.
Your Rights as a Customer (YRAC) is a document provided at enrollment and can be found online when you review any of our electricity plans.
Terms of Service (TOS) information is provided at enrollment and can be found online when you review any of our electricity plans.
Webchat agents are available7am-6pm CST Monday-Friday,and 8am-5pm CST on Saturdays.